FAQ

How do I place an order?

To place an order, select the desired product, add it to your cart, and follow the instructions during checkout. If you need assistance, our customer service team is available to help.

What are the shipping costs?

Shipping is always free.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to follow the status of your order.

What is your return policy?

We accept returns within 30 days of receiving the product, provided it is unused, unwashed, and in its original packaging. For more details, please refer to our dedicated return policy page.

How long does it take to receive a refund?

Once your return has been received and inspected, we will process your refund within 1–3 days using the same payment method you used to make the purchase.

Can I modify or cancel my order?

If you wish to modify or cancel your order, contact our customer service as soon as possible. We will do our best to accommodate your request, provided the order has not yet been shipped.

Are the products in stock?

We update our inventory regularly. If a product is out of stock, it will be indicated on its page. If you have any doubts, feel free to contact our customer service.

How can I contact customer service?

You can reach us by email at info@vellani-shoes.com. We are here to assist you and answer any questions you may have.

Do you offer gift cards?

Yes, we offer gift cards. You can purchase them directly from our website and use them to pay for an order.