Terms and Conditions of Use

General Terms of Use

This website is operated by Vellani Shoes. Throughout the site, the terms “we,” “our,” and “operator” refer to Vellani Shoes. Velanni Shoes provides this website, including all information, tools, and services available on this site, to you, the user, provided that you accept all the terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing anything from us, you agree to our “Service” and accept to be bound by the following terms (“Terms of Service,” “Terms”), including additional terms and policies referenced herein and/or available via links. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, sellers, and/or content contributors.

Please read these Terms of Use carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website after any updates constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state or province of residence, or that you are of legal age in your state or province of residence and have given us permission to authorize all minor members of your family to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) while using the Service.

You may not transmit worms, viruses, or any other destructive code. A breach or violation of any of the terms will result in immediate termination of your services. We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card data) may be transmitted unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card data is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, its use, or access to the Service or any contact on the website through which the Service is offered, without prior written permission from us.

The headings used in this agreement are for convenience only and have no effect on the interpretation of these Terms.

ARTICLE 1 – DEFINITIONS

The following definitions apply to these Terms:

  • Reflection period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person who is not acting in the exercise of a trade or business and who enters into a distance contract with the entrepreneur;

  • Day: February 1, 2024;

  • Duration contract: a distance contract relating to a series of products and/or services for which the obligation of delivery and/or purchase is spread over time;

  • Durable medium: any means which allows the consumer or entrepreneur to store information addressed personally to them in a way that can be accessed later and reproduced without alteration.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to all offers by the entrepreneur and all distance contracts and orders concluded between the entrepreneur and the consumer.

Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed that the terms and conditions can be consulted at the entrepreneur’s premises and that they will be sent free of charge as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the above, the text of these general terms and conditions will be made available to the consumer electronically before the conclusion of the distance contract in a way that allows them to be easily stored on a durable data medium. If this is not reasonably possible, the consumer will be informed where the terms and conditions can be consulted electronically and that, upon request, they will be sent free of charge electronically or otherwise.

If specific conditions related to products or services apply in addition to these general terms and conditions, the previous paragraphs apply mutatis mutandis, and in the case of conflicting general conditions, the consumer may always refer to the provision most favorable to them.

If one or more provisions of these general terms and conditions are nullified or destroyed entirely or partially, the agreement and the remaining terms remain valid, and the affected provision will be immediately replaced by mutual agreement with a provision that closely matches the scope of the original provision.

Situations not covered by these general conditions must be interpreted “in the spirit” of these general terms.

Uncertainties regarding the interpretation or content of one or more provisions of our general conditions must be interpreted “in the spirit” of these general terms.

ARTICLE 4 – EU AND OTHER INTERNATIONAL CUSTOMERS

International customers, including EU customers, are subject to import duties and taxes payable upon arrival. These costs are not included in the item price and must be paid by the customer. Import duties vary depending on the item’s price, type, weight, size, country of origin, and the destination country’s taxes, duties, and charges. Typically, an import invoice is provided by DHL. Customs clearance is usually straightforward, but always consult the relevant customs authorities for the most accurate and up-to-date information. If you need detailed information on these costs, please contact us.

ARTICLE 5 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this must be explicitly stated in the offer.

The offer is non-binding. The entrepreneur reserves the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. Images, if used, faithfully reflect the products and/or services offered. Obvious errors or omissions in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot serve as grounds for compensation or contract termination.

Images accompanying the products are a faithful representation of the products offered. The entrepreneur cannot guarantee that displayed colors exactly match the real product colors.

Each offer contains sufficient information to clarify the rights and obligations connected to accepting the offer, including:

  • Price (excluding customs duties and import VAT, which are the customer’s responsibility);

  • Any shipping costs;

  • How the contract will be concluded and actions required;

  • Whether a right of withdrawal exists;

  • Payment, delivery, and execution terms;

  • Acceptance period of the offer or validity of the price;

  • Communication fees if using distance communication techniques differs from the standard base rate;

  • How the agreement can be stored and consulted by the consumer;

  • How consumers can verify and correct information before concluding the agreement;

  • Languages in which the contract can be concluded;

  • Codes of conduct applicable to the entrepreneur;

  • Minimum contract duration for duration-based transactions; optional: available sizes, colors, material types.

ARTICLE 6 – THE AGREEMENT

The contract, subject to the provisions of Article 4, is considered concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until this confirmation has been received by the entrepreneur, the consumer may cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will adopt appropriate security measures.

The entrepreneur may, within the limits permitted by law, inquire into the consumer’s ability to fulfill payment obligations and all relevant facts necessary for responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to conclude the agreement, they have the right to refuse an order or request, or to apply specific execution conditions, providing justification.

With the product or service, the entrepreneur will provide the consumer with the following information, in writing or in a way that can be stored on a durable medium:

  • The address of the entrepreneur to which complaints can be sent;

  • The conditions and procedures for exercising the right of withdrawal, or clear notice regarding exclusion of the right of withdrawal;

  • Information about guarantees and existing after-sales service;

  • The information referred to in Article 4(3) of these terms, unless already provided before execution of the agreement;

  • Termination conditions for contracts exceeding one year or of indefinite duration.

For duration-based transactions, the preceding provision applies only to the first delivery.

Every agreement is concluded subject to the availability of sufficient products concerned.

ARTICLE 7 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to withdraw from the contract without providing any reason within a 14-day period. This reflection period begins the day after the consumer or a designated representative receives the product and informs the entrepreneur.

During the reflection period, the consumer must handle the product and packaging with care. The product should not be opened or used except to the extent necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the product must be returned to the entrepreneur with all accessories and, where reasonably possible, in its original condition and packaging, following reasonable and clear instructions provided by the entrepreneur.

To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days of receiving the product, via written message or email. Once the consumer communicates their intention to withdraw, the product must be returned within 14 days. The consumer must provide proof of timely return, for example, a shipping receipt.

If the consumer does not notify the entrepreneur or fails to return the product within the deadlines above, the purchase is considered final.

ARTICLE 8 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the product has been returned or proof of full return has been provided.

ARTICLE 9 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the right of withdrawal for products described in Articles 2 and 3. Such exclusion applies only if clearly indicated in the offer, at least in time for the conclusion of the contract.

The right of withdrawal may be excluded for products that:

  • Have been created by the entrepreneur according to the consumer’s specifications;

  • Are clearly of a personal nature;

  • Cannot be returned due to their nature;

  • Deteriorate or age quickly;

  • Have a price subject to financial market fluctuations beyond the entrepreneur’s control;

  • Are individual newspapers or magazines;

  • Are audio, video recordings, or software that the consumer has unsealed;

  • Are hygiene products that the consumer has unsealed.

The right of withdrawal may also be excluded for services that:

  • Relate to accommodation, transportation, catering, or leisure activities to be performed on a specific date or period;

  • Have begun with the consumer’s express consent before the end of the reflection period;

  • Relate to betting or lotteries.

ARTICLE 10 – THE PRICE

We reserve the right to modify the prices of products and/or services offered during the validity period of the offer, including in case of changes to VAT rates.

Unlike the previous paragraph, the entrepreneur may offer products or services whose prices are linked to financial market fluctuations beyond the entrepreneur’s control, and these prices may vary accordingly.